Al Inma Bank

Being the largest bank in Saudi Arabia, Al-Inma bank is undergoing very strong preparation in order to hit the ground running by the time of its grand opening. One of the key areas the bank gives high priority is the Cards Business Processes Design.

CIT Global was selected as a consultancy partner to help Al-Inma bank during the task of Cards Business Processes Design. CIT Global team of experts was deployed in the bank even before its launch to assist the bank team developing their business processes. CIT was selected as Al-Inma bank consultant for such critical mission to guarantee that the business processes designed will follow the international recognized best practice. Using CIT expertise, Al-Inma bank was able to design a set of reliable business processes to avoid the problems that might happen as a result of lake of best practices during the grand opening.

The consultancy job starts by Data Gathering where CIT will analyze the bank business vision, requirements and existing environment. Then, CIT will start designing Business Process. This task should compile all data provided by Al-Inma bank into business processes and procedures. CIT will design the required processes with defining the context of each process. The context of the process identifies its participants, their roles and responsibilities, the used technologies and the necessary knowledge and skills of the staff. Also, CIT will provide the bank with a traceability framework to track the changes resulted from any process update in the future. Finally, CIT will develop the employee handbook which has detailed functional requirements for the previously defined business processes to ensure that the activities of the individuals who will be executing the new processes are in alignment with the agreed organization and process goals established in earlier phases of the project.

This project is a fruit of CIT continuous work and dedication to the Saudi market and its previous experience with leading financial institution in Saudi. CIT pool of consultants has participated in delivering key consultancy services with the large majority being major financial institution and central banks with direct hands-on experience of payment cards industry and EMV/SPAN2 migration programs.